Bahasa Inggris Bisnis

TEAM 5

ANDI RAHMA NURFAJRIATI
ANISSA SHINTA DEWI
SYIFA NAFISAH ZAHRA

3EB24

SCRIPT

Syifa    : Good afternoon, can I help you?

Rahma : I hope so.

Syifa    : What’s your name?

Rahma : My name is Rahma

Syifa    : Can you spell your name?

Rahma : R – A – H – M – A

Syifa    : What’s your phone number?

Rahma : 08565592999

Syifa    : What’s your problem?

Rahma : I bought the television here about three months ago, but the sound and picture quality are awful.

Syifa    : Do you have an outdoor antenna, Ms. Rahma?

Rahma : Yes, I do.

Syifa    : Have you tried adjusting the antenna?

Rahma : Several times.

Syifa    : Hmm. I’ll get our engineers to have a look at it.

Rahma : A friend of mine bought the same model here, and had exactly the same problems. I want a refund!

Syifa    : I’m afraid, it isn’t our policy to give refunds.

Rahma : I want to see the manager!

Syifa    : Hm okay, please follow me Ms. Rahma

*Rahma and Syifa is going to customer’s waiting room*

*then Anissa as a manager come to the room*

Syifa    : Hello Ms. Rahma, this is Ms. Anissa the manager of this store.

Anissa : Hello, my name is Anissa the manager of this store. Can I help you?

Rahma : Hello Ms. Nissa, my name is Rahma. I want to complain about this store. I bought the television here, but it’s so bad.

Anissa : Hm okay Ms. Rahma, firs I want to say sorry to you, about the television you bought at this store. So, what can I do to make  you feel better?

Rahma : I want a refund!

Anissa : It’s okay Ms. Rahma. I will give you a refund. And as a sign of our apology, this store will send you a gift to your house.

Rahma : Okay thankyou Ms. Nissa.

Anissa : You’re welcome.

*Anissa and Rahma is going to lobby of that store*

Syifa    : So, do you have any problem?

Rahma : No, thank you Ms. Syifa and Ms. Nissa

Anissa : You’re welcome

Syifa    : Take care

Rahma : Okay, see you soon